Meet some of our Key Team Members.

Here at Pro Acoustics, we live audio! We pride ourselves in our ability to keep up with the constantly expanding library of knowledge that surrounds the sound industry. We understand that the best way to communicate this information to our clients is through our close-knit staff. This team is comprised of people with a wide range of skills and knowledge to offer our customers.


Jeff Palladino

Sales Manager / System Designer

Jeff has a BBA Degree from Baylor University and 30 years of Sales, Management and Audio Experience.  At Pro Acoustics he helps design and assist customers with their systems as well as helping to manage our Sales Team. He spends his free time at home with his incredible wife of 30 years and their 6 children and 2 grandchildren. His favorite piece of audio gear is the Crown CDi1000 Power Amplifier, the song he listens to the most is the SpongeBob Theme Song and if he could have a super power he would like the Iron Man chest projector beam, but it would have to be the Version 3 upgrade!


Merry Grant

Sales Rep / System Designer

Merry works in our Sales Department. She carries a Bachelor’s Degree in Business Administration from Sam Houston State University and uses her extensive background in Customer Service to help our customers find the products that best suit their needs and budget.  She spends her free time volunteering with the Special Olympics, Susan G Komen, Race for the Cure, and doing Cross-Fit. Her most played songs are “What is Love” and “Good Enough”.


Alfred Costa

Sales Rep / System Designer

Al is one of our Audio Designers on our Sales Team.  He is a graduate of the Conservatory of Recording Arts and Sciences and has worked extensively in commercial audio, film, gaming, live sound and recording. He is also a Veteran of our Armed Services. He enjoys solving audio puzzles and helping customers find the products that work best for their needs. His favorite piece of gear is whatever works best for his current customer.  His most played song is the Banana Splits Theme Song and his favorite quote is “I’m just a madman in a blue box.”


Nathan Turner
Sales Rep / System Designer

Nathan is part of our Sales Team. He has spent his life around audio with local churches and went on to work for national and regional production companies and then to traveling with nationally touring artists. He spends his free time on his porch reading and watching his pets roam. His most played song used to be Peter Gabriel’s “ Sledgehammer” until he gave it up for Jackson Browne. His favorite piece of gear is his gig box with his headphones, earplugs, and bug spray. His gig box has been with him through many shows over the years.


Robin Rowell

Web and Marketing Manager

Robin manages our Web Team, holds a degree in Digital Media Design and has worked in the design and website field for 6 years. She manages our websites and oversees all website related projects and marketing. She loves what she does and believes that everything should be done to the best of your ability. Her favorite type of music comes from bands like The Cure, Gin Blossoms, Jimmy Eatworld, and Oasis.  Her favorite quote is “Use the force, Harry.” – Gandalf


Charity Whyte
E-Commerce Customer Service and Oversight

Charity has over 8 years of Customer Service experience in both the retail and banking industries and earned her Associate’s Degree in Business Management in 2008. At Pro Acoustics she ensures that all of our e-Commerce sites are running smoothly and that our customers are taken care of promptly. As part of the Web Team she oversees all product content and makes certain the listings are correct and updated. When she is not spending time with her husband and children she is an avid reader.  She starts her day listening to Bob Marley’s “Three Little Birds”.


Mae Medina-Natal


Mae works in Pro Acoustics’ Accounting Department. She is responsible for a little bit of everything from helping out our customers to assisting our Sales Team. She carries a BSBA in Accounting and has spent the majority of her life gaining the invaluable experience she brings to our team. When she gets a few minutes to herself, you can find her sleeping or curled up with a good book. Her most played songs are “Gotta Believe” by Yolanda Adams and “Waiting on the World to Change” by John Mayer.


Susan Burton

Order Processing

Susan processes all of our new Customer Orders. She has over 30 years of invoicing, data entry, and clerical experience. She has 3 children and 7 grandchildren and if she could have any super power it would be to make certain they had all of the happiness in the world. When she has a few minutes of down time she passes it watching her favorite television shows. She doesn’t listen to music often, but when she does she prefers country.


John Davila

Customer Service

As part of our Customer Service Team, John assists customers with Returns and provides our Sales Team with Pre-Sales shipping information. He is a man of simple tastes and loves to enjoy the simple pleasures life has to offer. He also enjoys all variety’s of music and will listen to anything that catches his attention.


Harmony O'Neill

Customer Service

Harmony has spent the last 10 years in Customer Service and the last 20 years as a musician. At Pro Acoustics she provides our customers with their order tracking information and answers any questions they may have. When she isn’t working she is spending her time with her 3 boys and her guitar. If she could meet anyone she would love to jam with Dave Grohl. Her most played song is “Your Love” by The Outfield.


James Furnace

Logistics / Warehousing Customer Service

James handles all of the day to day operations in the Pro Acoustics’ warehouse. He gains his knowledge and experience from his service in our Armed Services and from working in the warehouses for other companies in the past. He has also completed the Six-Sigma Quality Control Course. His most played song is “September” by Earth, Wind, & Fire and September just happens to be the month he was born in.