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What products are returnable?
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Other than the exceptions described below, PRO ACOUSTICS LLP accepts returns of products that are in "like-new" condition, with original packaging intact, warranty cards and all manuals and documentation, if returned within 30 days of delivery. Non-defective returned products will be assessed a restocking fee, typically 15% to 20%, depending on our vendor's or manufacturer's policies depending on the condition. If the return is the result of our error, we will pay the return shipping costs. Refunds are made for product value only, excluding shipping and handling charges.
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| The following products are not returnable (returnable only if defective): |
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- Clearance sales or B-Stock items.
- Pro and commercial sound equipment.
- Special orders or customized products.
- Products that have been installed, used, damaged or are marred.
- Demo models, factory seconds, discontinued models and floor samples.
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| The following product categories are not returnable (returnable only if defective): |
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- Digital mixing and recording consoles.
- Furniture, racks and accessories.
- Recorders with built-in microphones.
- Microphones
- Microphone capsules.
- Microphone accessory products (wind screens).
- Ear buds, headphones, and headsets.
- Vacuum tubes.
- Raw-framed speakers.
- Compression speaker drivers.
- Clothing, hats and footwear.
- Studio software and sound ware.
- Computer software.
- Recording software.
- DJ software.
- Turntable cartridges.
- Cassettes, CDs, DVDs, Videos.
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How do I return a product?
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| To return a product, please follow these steps carefully: |
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- Call PRO ACOUSTICS Customer Service at (888) 256-4112 first. If you think that an item you ordered may be defective, one of our Customer Service Advisors can troubleshoot with you over the phone to solve setup and installation problems.
- If you would like to return the product, request a Return Merchandise Authorization number (RMA) by phone from PRO ACOUSTICS Customer Service, or using the form below. You will usually receive the RMA by email within 24 hours of your request.
- Please pack your returned product carefully. Include all original packing materials, manuals and accessories with the product. To ensure safe shipping it is best to put the item inside of a protective shipping box. Please use the original outside box if possible. A safely packaged and complete return is less likely to suffer damage in transit.
- Include the return label (which was included in the original shipment) with your product, and indicate the reason for your return and your preference of a refund or exchange.
- PRO ACOUSTICS recommend that products be returned via UPS or insured parcel post for proof of delivery. You are responsible for the return shipping costs. However, if the return is the result of our error, PRO ACOUSTICS will credit you with your cost of return shipping. Please include the postal receipt in your return package.
- Ship items to the following address:
PRO ACOUSTICS LLP
1200E FM2410 Unit A
Harker Heights, TX 76548
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When will my return be processed?
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| PRO ACOUSTICS will do its best to process the return quickly. PRO ACOUSTICS will notify you by email that your RMA Request has been received within 2 business days of receipt. Please allow 14-21 days for processing. Refunds, less any restocking fees that apply, will be credited to the original purchasing credit card account number only. |
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