Meet Travis Reed: Your Audio Technical Support Engineer at Pro Acoustics

At Pro Acoustics, we know that great audio installations don’t happen by accident—they’re backed by people who truly care about doing things right. Travis Reed is one of those people. As a seasoned technical support specialist, Travis combines a genuine love for audio with a deep commitment to helping others, making him a key part of our team.

With over 20 years of experience, Travis brings a strong mix of practical know-how and professional training to every customer interaction. He’s spent time as a musician, worked in live sound, and logged hours in the studio, all of which gives him practical insight into the challenges our customers face every day. From setting up a paging system to fine-tuning DSP or simply providing audio system help, Travis is focused on making the process smooth, straightforward, and stress-free!

Travis thrives in the dynamic environment at Pro Acoustics, where every day brings new opportunities to connect with customers and find solutions. As an audio technical support engineer, Travis’s day typically begins by responding to inbound calls, chats, and emails from customers seeking support with their sound systems. Whether it’s troubleshooting an issue, answering product questions, or helping identify compatible components, he stays focused on finding the right solution. He often guides customers through setup challenges and works through situations where equipment may not integrate as expected. It’s a fast-paced role that draws on both his technical expertise and years of real-world experience.

And here’s the best part: every customer who purchases from Pro Acoustics gets access to this same high-quality, completely free lifetime support. We believe that once you invest in the right sound system, you shouldn’t have to worry about navigating the setup or solving future issues alone. That’s why our free lifetime tech support is more than a policy—it’s a promise. Our dedicated audio technical support specialists, led by professionals like Travis, are just a call or email away, ready to help you get the most out of your system long after the sale.

We offer support for top professional and commercial audio brands like Biamp, Shure, Yamaha, Bose, AtlasIED, JBL, QSC, Bosch Electro-Voice, Cambridge Sound Masking, and many more. To stay sharp and continue delivering high-level support, our team actively invests in training and professional development. Travis’ dedication to ongoing education is reflected in an impressive list of audio certifications, including multiple Biamp certifications and Shure training certifications, which keep him at the cutting edge of the industry. This ever-growing list includes:

• AtlasIED: Atmosphere Digital Audio Platform

• Biamp: Dynasound Pro

• Biamp: TesiraFORTE

• Bose: Controlspace

• Cambridge Qt X: Configure and Deploy

• Dante: Level 1

• Shure: Integrated Systems Level 1

• Shure: Networking For AV Professionals

• Shure: Pro Audio Level 1

What truly sets Travis apart is his care for the people he’s helping. He’s not just solving problems, he’s building trust, offering clarity, and helping customers feel confident in their systems. With his experience, training, and thoughtful approach, Travis has become a go-to resource for integrators, facility managers, and our own team alike.

Have questions or need help with your audio system? Reach out to us anytime—Travis and our team are here to help. You can call us at (888) 256-4112 or email us at sales@proacoustics.com. We’re always happy to assist!